National help lines and websites

Updated: May 29, 2020

Help lines and websites that provided tailored advice for people or family members that are caring for a loved with drug addiction.

Although there is plenty of assistance for those struggling with a drug addiction, finding help for the carers or family members can be hard. Below is a list of help lines and websites that I've compiled to help you at any stage of your journey. Some of these were particularly helpful during my own experience of supporting a loved one with drug addiction, and I trust they will be just as useful for you.

Family drug support

Family Drug Support

Help line: 1300 368 186 (available 24 hours 7 days a week)


Help line: 1300 660 068

Family Drug Help is a program that provides practical help, information and support to families and friends impacted by someone’s drug and alcohol use.

The First Stop

The First Stop is a website for people affected by a friend or family member's alcohol or other drug use. It includes information on where to find quality support and treatment services which are funded by the Victorian and Australian governments.

Substance Abuse and Addiction - Lifeline

Help line: 13 11 14

Support after Suicide

Help line: (03) 9421 7640

Information, resources, counselling and group support to those bereaved by suicide. Education and professional development to health, welfare and education professionals.

Direct Line

Help line: 1800 888 236 (VIC) Free counselling for drug use or drug use by a family members


Help line: (03) 9620 2166

Information for families and friends affected by drug or alcohol misuse. Helping families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem.

Black Dog Institute

Information on symptoms, treatment and prevention of depression and bipolar disorder.

Carers Australia Help line: 1800 242 636

Short-term counselling, and emotional and psychological support for carers and their families in each state and territory.

Head to Health

An innovative website that can help you find free and low-cost, trusted online and phone mental health resources.

MindSpot Clinic

Help line: 1800 61 44 34

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.

Crossway – Lifecare

Help line: 9886 3899 LifeCare provides confidential, caring and holistic counselling to individuals of all ages, couples and families for a wide range of life challenges.

Relationships Australia

Help line: 1300 364 277 A provider of relationship support services for individuals, families and communities.

SANE Australia

Help line: 1800 18 7263 Information about mental illness, treatments, where to go for support and help carers.

Gender, age, or culture specific resources

Headspace Help line: 1800 650 890

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

Kids Helpline Help line: 1800 55 1800

A free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

MensLine Australia Help line: 1300 78 99 78

Telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.

Embrace Multicultural Mental Health Help line: (02) 6285 3100

A national platform for multicultural communities and Australian mental health services to access resources, services and information in a culturally accessible format.

National Aboriginal Community Controlled Health Organisation (NACCHO) Help line: (02) 6246 9300 Aboriginal Community Controlled Health Services and Aboriginal Medical Services in each state and territory.

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